Frequently Asked Questions

For fast Customer Assistance visit our new My Account Customer Assistance page.
In most cases you will be able to resolve most issues with this tool.

LOST ACCESS / FORGOTTEN PASSWORD

If you have an account with us, the following are reasons why you might not be able to get access:

Forgotten Password: Are you sure that's your password? You can always email us to find out what it is! Make sure to include your name, full email address and the last 8 digits of the credit card you used to subscribe.
Wrong Case: You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.
Account Cancellation: You might have sent in a cancellation request some time ago and forgotten about it. You can email us your username, password, and updated billing information and we will be happy to re-open your account! If you have disputed any charge from our company, we would have permanently closed your account right away. For more information about billing procedures, consult our billing and cancellation policy.
Fraud: We employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you contact us.
Declined Card: If your credit card was declined upon renewal, we closed your account. Contact us with updated card information and we'll be happy to try your card again.

BILLING / CANCELLATION
To cancel your account, simply complete the cancellation form. Your cancellation will be processed within 24 hours. That means your account stays open and active until the end of your last billing period. Your will NOT receive any email to confirm cancellation unless you specifically request it!

Some FAQ 's about our billing policy:

How much am I billed and how often?
When you subscribe, you are billed $19.95 per month. You will be billed every month until you cancel your account.
How long does my account last after I cancel?
Your account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month!
How does the billing show up on my credit card?
This charge will appear on your credit card statement as HB International (310) 479-7677.

TO DISPUTE A BILLING:
Do you feel you have been charged in error? Were you billed twice in the same month? Email our wonderful support staff for help!

MAILING LIST / RECEIVING EMAIL
Please note that we do NOT send out any email to active Clubhouse members after the initial activation confirmation.

To get on our mailing list: Fill out our form to be placed on Hot Body's mailing list and you'll receive our free catalog, via regular mail.
To get a cancellation confirmation: Include a specific request for confirmation when you email to cancel your account.
Who to contact for other questions/problems: Need more help? Want to check on a video order? Can't find your favorite model on our site? Find out who to contact for more information!

HAVING TECHNICAL DIFFICULTIES? NEED HELP? Email our wonderful Support Staff for help!

Problems with membership access - If you are experiencing problems with your membership access, are getting "forbidden" or "don't have permission to access" error messages, please contact support@hotbody.com.

Found a broken link or missing graphic? If you encounter any broken links or "File Not Found" messages, please email our web technician. What to include in your email:

The full path name (http:// etc...) of the page you're linking from
A description of the link (the text or image of the link)

We appreciate your help in making our site run smoothly!